Job Title: Delivery Dispatch Manager Reports To: Driver Operations Manager

FLSA Status: Exempt Department: Delivery

Labor Status: Non- Union Approved By/Date: Delivery Operations Manager

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program.

Summary: The Delivery Dispatcher primary responsibility is for coordinating route schedules, manage communication with clients and staff, along with assisting Delivery Operation Manager in managing the delivery team staff members. Also periodically transporting food and materials from our Jamaica Plain location to our Mansfield. The schedule for this shift is currently 6:30am to 3:00pm, and it is subject to change.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Must have a valid driver's license with an acceptable motor vehicle record (MVR) per department standards.
Scheduling and dispatching drivers to appropriate locations according to predetermined schedules.
Relaying delivery information between clients and staff.
Utilize MS Teams, Email, Phone and Text messages to contact employees and clients about delivery information.
Update client delivery instructions and delivery statuses.
Prepare daily work schedules.
Speak with clients and staff to resolve problems.
Proficient with mapping software, route optimization and safe driving standards.
Excellent customer service skills.
Proactively address problems and suggest solutions with management.
Works with Delivery Operations Manager to ensure that daily deliveries are completed and maintains the safety of the vehicles and drivers.
Meet the needs and reasonable requests from the Delivery Operations or Leadership overseeing the Delivery Department

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience in loading, map reading and food delivery.
Experience with safety and food handling sanitation standards.
Skill in interpersonal relations for effective communication with a multi-cultural client and volunteer population.
Skill in the effective use of English language to read and express ideas/facts orally and in writing.
Skill in the use of personal computers.
Valid Massachusetts Driver’s License and a clean driving history
Able to successfully pass a Criminal Offender Records Inquiry (CORI) Background Check
Ability to read and interpret a map.
Experience with driving a vehicle of 10,000 lbs. and a box truck (20ft. or greater)
Bi-lingual speaking ability (e.g. Spanish) is a plus.
Experience in delivery and strong customer service skills.

Education

High School Diploma or GED

Experience

One to three years’ experience driving a 10,000 lb. van, along with experience in driving a box truck (20ft or greater)
Experience in a supervisory or leadership role is preferred

Supervisory Responsibilities

Assist Delivery Operation Manger in managing delivery team members in Jamaica Plain.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather) and works near moving mechanical parts. Exposure to variable seasonal outside temperatures.

The noise level in the work environment is usually moderate.

Benefits:

We offer a complete benefits program including:

Medical Insurance
Vision Insurance
Life-, Short- and Long-Term Disability Insurance
Paid Vacation, Holidays, Sick Time, and Personal Time off
Flexible Spending account (Medical and Daycare)
Tuition reimbursement
403(b) Retirement Plan
Free Dental Insurance
Free daily community lunch
Free parking

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires an individual to have the ability to lift up to a maximum of 45 lbs., bending and standing for long periods of time, and climbing up multiple flights of stairs carrying prepared meals and other food products weighing up to 40 lbs.

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.

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Delivery Dispatcher Manager